Theses/Dissertations from 2000
Current Trends for Minnesota's Directors of Nursing in Long-Term Care, Dawn Chiabotti
A Study of Best Demonstrated Practices for Improving Customer Service at Several Industrial Distribution Businesses, Chris Conrad
The Corporate Culture of Customer Service, A Case Study, Joanie M. Davis
Development of a Training Program for Quality Assurance/Trainers in the Crossmatch Laboratory, Jeanne Derby
The Need for On-Site Customized Training at ABM Janitorial Services-Minneapolis/St. Paul International Airport, Kimberly Diepholz
Evaluating Management Employee Educational Needs at Northwest Airlines, Peter D. Gaarder
Operation Downsize: What Did I Do To Deserve This? A Victim's Guide to Picking Up the Pieces and Starting Over, Tiffany Ann Gerlach
Does Rochester, Minnesota, Need Another Early Childhood Education Center?, Linda Kaske
Evaluating Consumer Purchasing Behaviors When Utilizing the Internet, Gina M. Kuehn
A Blip on the Screen: A Descriptive Study of Open Source Software and Linux, Harold G. Lahti
Mayo Medical Transport Academy, Jeffrey R. Leland
The Effects of Chemical Dependency Treatment Programs on High Risk Adult Felons, Don S. Lepper
The Need to Address the Recruitment and Retention of Nurses at Fairview Southdale Hospital, Cindy McKenzie
The Implementation of a Telecommuting Pilot Program at Mayo Medical Ventures, Wendy S. Olson-Hodde
Implementation of a Learning Organization Model in a New Facility, Steve Osborn
Emotional Intelligence and Its Effect on Organizational Change, Polly Draper Prendergast
Effects of the Critical Review Process in Regulatory Support Services (RSS) at American Express Retirement Services (AERS), Tracy Scardina
The Effects of Blood Transfusions, Kimberly A. Schmidt
The Utilization of Local Anesthetic by Rochester Area Registered Dental Hygienists, Mary Schwanke
The Future of Broadcast Trade Organizations in a Consolidated Environment, Eric J. Shoars
Malcolm Baldrige National Quality Program Provides an Outstanding Alternative to "Value-Add" Approach to the Higher Education Accreditation Process, Paula L. Theisen
Concepts in Management for the Volunteer Ambulance Service, Eric M. Weller
Knowledge Management, Troy N. Wing
Assessing Customer Satisfaction: Measuring the Quality of Service Delivered Through a Customer Service Call Center, Mark J. Witzany
Should Metris Internalize Their Outbound Telemarketing Through Acquisition?, Martha M. Young
Fibromyalgia and Chronic Fatigue Syndrome: The Invisible Illnesses, Bonita L. Yurch
Theses/Dissertations from 1999
Mentoring Programs at LifeUSA Insurance, Tricia Schillinger Bellcour
The Maverette E. Stanford Memorial Alzheimer's Program, Janet Ingersoll Churchill
Building the Foundation for a Preschool at Eastern Heights Lutheran Church, Melissa Fink
The College in Our Backyard: A History of Century College, Lynda J. Goerisch
Telecommuting, Roger J. Harvieux
An Exercise in Business Process Inprovement at International Dairy Queen Corporation, Cheryl Lynn Henry
Proverbs of Convention Planning: An Overview Guide for Organizing the Convocationfor the Church of God in Christ, Aretta-Rie Johnson
PEARLS: A Collaborative Paradigm in an Effort to Improve and Address the Needs of the Adult Female Offender, Monica L. McClain
Law School, Too Distant a Dream for Working Adults?, Wendy G. Meyer Lahn
Performance Management for Small Businesses, Catherine R. Michels
Where Have all the Employees gone? How Can Fluoroware, Inc. Bring Them "Home" to Stay? A Case Study in Employee Retention, Amy Helget Nicklaus
Relationship Loyalty: Examining Implications of this Term as it Relates to Customer Self Actualization and Business Success, Gerald C. Person
Management of an Electronic Distribution's Subsidiary Operations and Its Relationship with an Organization's Strategic Plan, Gerald Robison
Perceived Value of the Progressive Case Study Concept in Graduate Education, Cynthia Rowley
Teacher Selection: "A Venture for Excellence", Linda Skrien
Changing Corporate Culture at Wingaard Corporation, Steven E. Wiese
Theses/Dissertations from 1998
Effective and Practical Criteria for Measuring the Need for Ergonomics in a Business Environment, Vanessa R. Carmichael and Rebecca L. Prickett
The Team Environment, Peg Dimatteo and Martha Feda
A Literature Review of Total Quality Management and the Baldrige Award Criteria in the Context of K-12 Education, Donna M. Grover
Initializing and Keeping the Total Quality Management Process Alive at Ryan Companies US, Inc., Wendy M. Madsen
What New Managers Need to Know Yesterday, Daniel M. McGill
Employee Retention, Vicky Sons-Eiden