Title

Emotional Intelligence and Its Effect on Organizational Change

Author

Polly Draper Prendergast, Concordia University, St. Paul

Date

2000

Document Type

Capstone

Degree Name

Master of Arts

Chairperson (Advisor 1)

Dr. Richard Brynteson

Reader (Advisor 2)

Dr. Kimora Kachelmyer

Abstract

The purpose of this study was to explore the first essential step needed for organizational change. This research identifies the intelligence and skills needed for an individual to improve their ability to understand their emotions and how they affect organizational change. Specifically, this study will focus on emotional intelligence and the need for individuals to recognize and manage their own emotions before focusing on leading others. The core of quality leadership starts with an individual and his or her actions. There is mounting evidence that how people feel about themselves and their work and how open they are to engage in dialogue, to value others, to share ideas, and to make the most of informal, and creative collaboration effects how effectively they manage change.

The information collected for this study consisted of an extensive literature review concerning emotions and their affect on organizational change, journaling relating to leading others through change, and an interview with an Emotional Intelligence coach. Limitations to this study are unique experiences, and possible biases of both the author and interviewee. In addition there is limited quality research available on the implementation of an affective social emotional learning program for adult workers.

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