Document Type


Degree Name

Master of Arts

Chairperson (Advisor 1)

Dr. Kimora Kachelmyer

Reader (Advisor 2)

Dr. Keith Johansen

Reader (Advisor 3)

Diane Hinds


The goal of this research is to determine the formal mentoring needs at Life USA Insurance Company, Inc. Although informal mentoring occurs daily, there is a need for some type of formal mentoring for managers and non-managers at LifeUSA Insurance Company, Inc. located in Minneapolis, MN. The general purpose of the study is to serve as evidence that there is a need for formal mentoring, and to enable the company to implement a formal mentoring program that will serve as an addition to the informal mentoring currently in process.

This study describes the benefits of mentoring for the protege, or mentee, the mentor and the organization such as developing employees' skills and abilities and increasing employee commitment.

This study describes the results of two focus groups, one with managers and one with non-managers, along with survey responses. Mentoring was defined as, "A mentor is simply someone who helps the learner learn something the learner would otherwise have learned less well, more slowly, or not at all" (Bell, 1996, p. 6).


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