Document Type


Degree Name

Master of Arts

Chairperson (Advisor 1)

Diane Hinds

Reader (Advisor 2)

Dr. Charlotte Knoche

Reader (Advisor 3)

Dr. Richard Brynteson


This study presents both a theoretical perspective of knowledge management and a pragmatic view of its effectiveness on the organization as a whole. The research methodology consists of both an exhaustive literature review, including workplace case study analysis, and interviews with professionals currently working with various knowledge management issues. The purpose of this study is to identify the various principles and elements of successful knowledge management initiatives, and to develop a framework for assessing knowledge management opportunities and deploying initiatives within an organization.


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