Document Type


Degree Name

Master of Arts

Chairperson (Advisor 1)

Dr. Charles Nuckles

Reader (Advisor 2)

Dr. Kimora Kachelmyer


Continuous improvement practices help to enable companies to attain dramatic increases in productivity, product quality, and customer loyalty. Companies where continuous improvement has become the norm in how employees think and react have the greatest chance to gain the competitive edge necessary to remain financially viable in a world of rapid change in technology and increasing governmental restraints in how they do business. These restraining factors are particularly true in the health care industry. While the ideal of continuous improvement is gaining buy-in from every employee regarding continuous improvement, it can seem an insurmountable task. This paper, using an action recommendation study approach, will describe one group's approach to engaging the participation of an entire workforce in continuous improvement through a training manual for leadership groups.


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