MA Community Psychology Theses


Academic Grievances: An Exploratory Study

Date of Award


Document Type

Restricted Access Thesis

Degree Name

Master of Arts in Community Psychology, MA



First Advisor

Reed Mueller, Ph.D.


This study will explore the reasons that students submit academic grievances in an online higher education institution and the association between academic grievances and transactional distances. A review of available literature on common conflict resolution styles in higher education and literature available on transactional distance theory is included. The researcher utilized exploratory content analysis to review policies from an online higher education institution and also utilized grounded theory methodology to analyze academic grievances from an available database from the same institution. It was found that an association does exist between academic grievances and transactional distance; however, more studies are needed in order to make the results generalizable. Recommendations were also made to the institution of study regarding the continued analysis of grievance social artifacts, as the results may provide a detailed look into the application and reception of new policies.

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