CUP Faculty Research


Point-of-Need Research Instruction in the LMS: Best Practices for Providing Information Literacy Performance Support to Online Graduate Students

Document Type

Conference Proceeding

Publication Date



Large online programs with thousands of students require efficient and scalable responses to information literacy instruction. Taking a cue from the field of performance support, distance education librarians can create resources that are strategically embedded in online subject curricula at the point-of-need. Point-of-need instruction answers learner questions preventatively and improves librarian and learner efficiency. By providing point-of-need performance support in the learning management system (LMS), students can receive targeted instruction for frequently asked questions and complete assignments while gaining research skills. This pedagogy also benefits faculty librarians, allowing them to effectively instruct hundreds or thousands of students simultaneously and providing more time for longer, topic-specific one-on-one research instruction. Librarians at Concordia University Portland provide point-of-need performance support for more than 6,000 online graduate students.


CU Commons -- Library Faculty Research